How It Works

Here’s how to get started with ActiveCalls today!

Launch your call center in 4 steps

Leave call chaos behind and step into effortless communication.

1

Reach out

Fill in a brief form after clicking on 'Talk to Sales'.

Talk to Sales

2

Demo

Experience a quick product walkthrough to ensure the product is what you need.

3

Choose a plan

Select a plan to get started in a few clicks.

4

enjoy

Open for business with confidence!

Increase value from your favorite tools.

Upgrade your workflow with new features and automations.

Need a custom integration?

Your business is unique, and your tools should be too. If you need a custom integration to connect ActiveCalls with your favorite platform, just let us know.

Talk to Sales

Have a question?

Whether you’re curious about features, setup, or how ActiveCalls works for your business, check out our FAQs.

Talk to Sales

What is ActiveCalls?

ActiveCalls is a cloud-based voice communication platform designed to help businesses connect better. It simplifies call management with features like smart routing, real-time analytics, and flexible voice plans. Whether you’re handling high call volumes, scaling your team, or just need reliable tools to stay connected, ActiveCalls makes communication effortless – anytime, anywhere.

Who is ActiveCalls designed for?

ActiveCalls is designed for businesses of all sizes – from startups to global enterprises – looking to streamline their communication. Whether you’re managing a small team, scaling operations, or handling high call volumes, our platform adapts to your needs with flexible plans, advanced features, and global scalability. It’s perfect for companies that prioritise efficiency, reliability, and seamless customer interactions.

How does ActiveCalls ensure call quality?

ActiveCalls ensures crystal-clear call quality with advanced cloud-based technology. Our platform uses regional data centers to minimize latency, reduce dropped calls, and deliver smooth audio, no matter where you or your customers are located. Plus, features like call quality monitoring let you track and optimize performance in real time, so every conversation sounds its best.

What features does ActiveCalls offer for call management?

ActiveCalls offers a range of features to make managing calls simple and efficient, including:

• Smart call routing to direct calls to the right team or agent.

• Call queues to organize and prioritize inbound calls.

• Auto-attendant (IVR) for interactive menus that guide callers.

• Call forwarding to redirect calls to the right device or team member.

• Call screening to filter and prioritize incoming calls.

• Internal voice calls for free communication within your team.

These tools are designed to help your team handle calls smoothly, reduce missed opportunities, and keep your customers happy.

Can I monitor and coach calls in real time?

Yes, with ActiveCalls, you can monitor and coach calls in real time using our call supervision tools available on the Standard and Enterprise plans. Features like spy, whisper, and barge-in let supervisors listen to calls, provide guidance to agents without the customer hearing, or join the conversation when needed. It’s the perfect way to improve team performance and deliver exceptional customer experiences.