Features – ActiveCalls

Features & Services

Discover how our voice solutions can transform your business. Explore our features and take your business to new heights.

Make the right call.

Give your team the full range of features to do their best work.

Talk to Sales

Intelligent Call Management

Streamline every interaction with tools like call queues, IVR, and call screening to ensure every call is handled efficiently and reaches the right person.

Empower Supervisors

Monitor calls in real-time, provide on-the-spot coaching, and leverage performance analytics to optimise team efficiency and deliver better results.

Scale without limits

Easily expand your reach with local and ported numbers, scalable channel capacity for peak times, and free internal calls to keep your team connected and efficient.

Secure call recording

Capture and store conversations effortlessly for compliance or training, with additional storage options tailored for businesses with high call volumes.

Stay connected anywhere

Enable seamless communication with browser-based WebRTC calling and a softphone app that keeps agents connected from any device, anywhere.

24/7 Global Support

Day or night, near or far, our 24/7 global support is ready to tackle any issue via phone or email.

Put Chaos on Hold (literally)

Trade the mild panic of missed calls for the ease of perfectly routed conversations. With auto-attendant IVR, call queues, and easy call transfers, ActiveCalls ensures every conversation lands in the right place, every time. High volumes? No problem. Our system scales with you, effortlessly.

Answer from your desk, your coach, or the coffee shop

ActiveCalls works wherever you do. With WebRTC calling and our intuitive softphone app, your team can stay connected on any device, from anywhere. Remote work? Global expansion? Bring it on.

Have a question?

Whether you’re curious about features, setup, or how ActiveCalls works for your business, check out our FAQs.

Who is ActiveCalls designed for?

ActiveCalls is built for teams of all sizes – from small startups to big businesses. If you want an easy way to manage calls, handle high volumes, or scale as you grow, ActiveCalls is for you. It’s perfect for businesses that need reliable tools to stay connected and keep customers happy.

Is call recording available?

Yes, call recording is available on our Standard and Enterprise plans. You can store and review recordings for training, compliance, or tracking important conversations—all with secure storage and easy access.

Can ActiveCalls handle high call volumes?

Absolutely! ActiveCalls is designed to scale with your needs. With features like scalable channel capacity and flexible voice plans, we can easily handle high call volumes—whether it’s a seasonal spike or day-to-day operations. You’ll never miss a call, no matter how busy things get.

What devices are compatible with ActiveCalls?

ActiveCalls works seamlessly across all your devices. Whether you’re using a desktop, laptop, tablet, or smartphone, our platform ensures you stay connected. With WebRTC calling and a dedicated softphone app, you can make and receive calls from anywhere—no extra hardware needed.

Do I need special hardware to use ActiveCalls?

No, you don’t need any special hardware. ActiveCalls is a cloud-based platform, which means everything runs online. You can make and manage calls directly from your browser or through our softphone app on your smartphone or computer. With the power of the cloud, there’s no need for physical phone systems—just easy, flexible communication from anywhere.